The guide library

Find a guide for your claim.

160 published guides. Start with your situation, then narrow it down by state or subject.

Warranty & used cars

Coverage, denied repairs, buybacks, and state-specific used-car rights.

Purchase contracts & refunds

Canceled add-ons, financing changes, and money still owed after a vehicle purchase.

Repair shop disputes

Unexpected repair charges, authorizations, and work that did not resolve the problem.

Diminished value

Resale value after a repair, calculations, appraisal evidence, and written demands.

Total-loss offers

Valuation reports, settlement offers, loan balances, and keeping a totaled vehicle.

Insurance costs & delays

Rental cars, towing, storage bills, and finding out what is holding up a claim.

Accident & injury

State-specific accident processes, insurance claims, evidence, and deadlines.

Insurance & consumer claims

Other questions about claims, disputes, and consumer remedies.