What you send
Your question, a category, the state involved, and a password chosen for that question. A guide you select is linked to the question. We do not ask for an email address or send email. There are no file attachments. Do not send names, VINs, policy or account numbers, full addresses, financial records, medical records, or documents.
Who can read it
You open your conversation with its question number and your separate question password. TYC operators can access conversations to manage the service and investigate reported problems. AI service providers process the conversation as described below. There is no public question list. Keep the number and password private, and use “Lock this conversation” when you finish on a shared device.
AI drafting and automated checks
Your question, follow-ups, prior replies, selected category and state, and relevant guide information may be processed through OpenAI’s ChatGPT/Codex services. AI prepares a draft using relevant official sources, and separate automated checks review its factual support and clarity before a reply is released. These are automated checks, not a promise that a person has reviewed the answer. AI can make mistakes. Check the official sources and seek qualified advice when needed.
Do not include identifying details or sensitive personal information in any message. Your conversation can be queued, delayed, or fail to produce a reply. There is no guaranteed response time.
Your password and question number
Passwords are stored as salted hashes, not as readable passwords. Save your password and the number shown after sending. If you lose either one, TYC cannot restore access; you will need to send a new question. Return to the conversation to check for replies.
What this service does
TYC can explain a guide, help you find an official consumer resource, or review a reported error. Replies provide general information, not legal representation, a decision on your claim, or a guaranteed outcome. This is not an emergency service. Do not wait for a reply if a deadline is approaching.
Service providers
Cloudflare hosts the question service and its D1 database, with encryption at rest. A separate security-check screen uses Cloudflare Turnstile to limit automated submissions; it has no question or password fields. Question pages do not load advertising, analytics, or externally hosted fonts.
OpenAI processes conversation content for drafting and automated review. Provider handling and retention depend on the service, account settings, and applicable provider policies. We do not promise that AI provider systems retain no data, and deleting a question here does not by itself establish deletion from those systems.
Storage and deletion
Conversations stored by this site are scheduled for deletion 90 days after the last message or reply. You can delete an open conversation using “Delete this question.” Deletion removes the active site conversation. Cloudflare database recovery copies may retain deleted records for up to 30 days. TYC does not restore private conversations from those copies; service recovery starts with an empty question database. AI provider records are subject to the separate handling described above.
Private conversations
There is no public question list. Submitted conversations are not automatically published or reused as public FAQs. Any public article or answer requires a separate editorial process that removes personal details.
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